FAQ

Everything you wanted to know but were afraid to ask!

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FAQ2017-07-18T06:39:59+00:00
How will I receive my online orders?2014-11-28T18:58:26+00:00

You receive new orders through your email account.

Will you optimise my website for mobile?2014-11-28T18:49:42+00:00

Yes. Every page on your website is optimised for mobile devices, such as smart phones and tablets.

So no matter where your customers are, and no matter which brand of smartphone they own, they can easily view your website, find your products, choose an item, place an order and pay online.

Can I make updates myself?2014-11-28T18:48:10+00:00

Oh yes!! You will have the ability to log in and make edits to your site anytime you want.  For example, changing prices, photos, sizes, descriptions or colours – all very easy to do.

We have tutorials and videos available.  And of course, we’re here to help answer questions anytime

How much does it cost?2014-11-28T18:44:07+00:00

Pricing for Fashion EKommerce is broken into two steps:

  1. The initial cost of setting up your new luxury store and
  2. The ongoing cost for hosting and technical support.

You’ll find that with Fashion EKommerce, both of these costs are a fraction of what you’d pay a local web designer or firm.  Plus, you receive professional quality and personalised support at Fashion EKommerce, which you often won’t find elsewhere. For full details visit our Pricing Plans page.

What’s included in the Full Setup Service?2014-11-28T17:52:31+00:00

Our Full Setup Service includes everything needed to get your luxury online shop launched and looking great.  We input all of your products and content, we’ll add your logo, and customize colours.  We’ll add your photos, connect social media accounts, etc.

Can I accept credit cards?2014-11-27T18:59:48+00:00

Yes, you have the option accept credit card payments.

In order to accept orders with credit card, you’ll need to open a Payment Gateway (or merchant) account.

There are many payment gateways you can choose from and the one that we recommend to new stores is the simplest to set up and manage – PayPal Express.

It’s free to set up and very low running cost.

How will you help my online store rank higher on search engines and Google?2014-11-27T18:50:58+00:00

We make sure your luxury online store is built using all of today’s industry best practices for Search Engine Optimization (SEO).

That means we give you the best possible chance to rank highly in Google.

We’ll optimise the keywords on your site, as well as integrate your Google+ My Business listing. We’ll add Google Analytics account to your site, so you can easily track how much traffic you’re getting (and more).

Can you make updates for me?2014-11-27T18:48:40+00:00

Yes, just send us an email and we’ll take care of it buying service hours as many as you need. We can make most routine updates for you within 1-2 business days.

What’s included in the monthly fee?2014-11-27T18:45:37+00:00

The monthly service includes your web hosting and access to all of the features built into your site.

It also includes our customer support, which is what our customers really love about our service.  We’re here to help however we can.

You’ll have the ability to log in and make edits to your site anytime you want.  But if you get too busy, we can make routine updates for you, for example, updating a few products or adding a new photo — that’s included in our service.

How long will it take to create my website?2014-11-27T18:23:35+00:00

We’ll have your site ready in 3 to 5 business days as long as you have everything ready to go.

Can I use different payment methods than PayPal?2014-11-26T19:00:18+00:00

Yes, if you have a merchant account with other payment provider we can set it up for you.

Do you offer additional internet marketing services?2014-11-26T18:53:04+00:00

Yes, we offer optional add-on services such as Social Media Management and Email Marketing.

Social Media Management can help you build buzz and word-of-mouth across various social media networks.

Email Marketing will help you grow your subscriber base and promote specials, events, and coupons in a monthly newsletter.

Contact us by using the Customer Support form.

What’s the minimal term of the contract?2014-11-26T18:46:11+00:00

12 months from the moment your luxury online goes live

What if I don’t have a domain name yet?2014-11-26T18:26:18+00:00

You can get your domain name through Fashion EKommerce. We’ll discuss options and perform the search and check availability for you. When we find a reasonable selection we’ll send you some choices that matches your store.

How do we handle Social Media?2014-11-25T18:55:57+00:00

This depends on the social media accounts you have in place or the accounts you would like to have. We can advise and assist in setting these up and organise integration and a degree of automation between your website and all your social media accounts.

Contact us using the Customer Support for for more details.

Can I use my current web host?2014-11-25T18:27:56+00:00

No. Fashion EKommerce is a hosted service, with web hosting included.  So you won’t need to pay for your own hosting after you launch your site with Fashion EKommerce.

Can I use my own domain name?2014-11-25T18:27:14+00:00

Yes. When you sign up, we’ll give you a temporary domain, like yourname.fashionekommerce.com.  Then once we have your new store all setup and ready to go live, we’ll connect your domain so that’s what customers see (they won’t see fashionekommerce.com).

My boutique has multiple locations, can we list them all on our website?2014-11-24T18:29:04+00:00

Yes you can.  Take into account you must consolidate inventory for your online sales channel, or let us know previous set up if you prefer to manage each stock apart.

I own multiple stores and need each to have it’s own website.  Do you offer a bulk discount?2014-11-23T18:29:58+00:00

Yes! You’ll receive 20% off when you have two or more sites with us.